At Liwaspring, customer satisfaction is our priority. This Returns & Refund Policy explains the terms under which products purchased from us can be returned, replaced, or refunded.
1. Eligibility for Returns
Products are eligible for return only if:
The product is damaged, defective, or incorrect at the time of delivery
A return request is raised within [7 days] from the date of delivery
The product is unused and in its original packaging
⚠️ Installation-related issues must be reported within 24 hours of installation.
2. Non-Returnable Items
The following items are not eligible for return:
Products damaged due to improper usage or mishandling
Consumables such as filters, cartridges, membranes (once opened or used)
Products purchased during special offers or clearance sales
Any product returned without original packaging and accessories
3. How to Request a Return
To request a return, please contact us with:
Order ID / Invoice number
Reason for return
Supporting photos or videos (if damaged or defective)

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